Privacy Policy for Hostas on the Bluff

Last Updated: February 17, 2026

1. Introduction

Welcome to Hostas on the Bluff. We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit our website, purchase plants from our shop, or visit our farm in Fairview Heights.

2. Information We Collect

We collect information that helps us provide you with the best plants and service. This includes:

  • Identity Data: Name and contact details provided when you make a purchase or contact us.

  • Transaction Data: Details about payments and the hosta varieties you have purchased.

  • Technical Data: IP address, browser type, and location data (collected via cookies) to improve our website experience.

  • Communication Data: Your preferences in receiving updates about our “Open Garden” events or seasonal shipping starts.

3. How We Use Your Information

We use your data to:

  • Process and ship your orders (specifically to the lower 48 states).

  • Communicate with you regarding local pickups or appointment scheduling.

  • Send you our newsletter or event updates (only if you have opted in).

  • Improve our website and ensure our “Hosta Shop” runs smoothly.

4. Data Sharing & Third Parties

We do not sell your personal information. We only share data with trusted partners necessary to run our business, such as:

  • Shipping Providers: To deliver your plants (e.g., USPS).

  • Payment Processors: To securely handle your transactions (e.g., PayPal or Credit Card processors).

  • Email Services: To send you our garden updates.

5. Your Rights

Under modern privacy laws, you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to update any incorrect information.

  • Deletion: Request that we delete your personal data (subject to legal/transactional requirements).

  • Opt-Out: Unsubscribe from our marketing emails at any time.

6. Cookies and Tracking

We use cookies to enhance your shopping experience. You can manage your cookie preferences through our consent banner.

7. Contact Us

If you have questions about this policy or your data, please contact: Hostas on the Bluff

1601 Pleasant View Drive Fairview Heights, IL

Email: our Contact Us page

Facebook and Instagram Messages

When you message our Facebook Page or Instagram account, or comment on our posts, we receive your name, your account ID, and the content of your message or comment through Meta’s platform. We use this only to reply to you and keep a record of your customer service request in our internal system. We do not sell this information or use it for advertising.

To ask us to delete the information we have from your Facebook or Instagram messages, visit https://ship-my-plants.vercel.app/data-deletion or email support@hostasonthebluff.com.

SMS / Text Messaging

If you check “Text me order updates” at checkout, we collect the mobile number you give us, plus a record of your consent (the date and time you opted in and the order it came with). We use this only to send texts about your order: order confirmation, shipping and tracking updates, delivery issues, and replies to customer service questions you send us.

We do not share or sell mobile numbers or SMS opt-in data and consent to third parties or affiliates for marketing or promotional purposes. We only share them with the text messaging provider that delivers our messages.

To stop texts, reply STOP to any message. Reply HELP for help, or contact us at 618-680-0288 or support@hostasonthebluff.com. Message and data rates may apply. See our SMS Terms at https://hostasonthebluff.com/terms-and-conditions/.